Cancellation & Refunds Policy

Effective Date: [To be inserted on publication]
Operated by: Roshan Lal V Sharma, A-302, Giovanni, Lodha Luxuria Priva, Majiwada, Thane West, Maharashtra 400601

Mentodec is a service marketplace — no physical goods are shipped or sold. This policy covers cancellations, refunds, and disputes for coaching session bookings and Learner Memberships, and forms part of our Terms & Conditions by reference.

1. How Booking Payments Work

When a Learner books and pays for a session, the payment is processed through Razorpay and held by Mentodec — it is not released to the Coach immediately. This escrow-style arrangement means funds stay with Mentodec until the session is marked complete, which is what allows the cancellation, refund, and dispute rights described below to actually be honoured.

2. Cancelling a Session Booking

• More than 24 hours before the session: the Learner may cancel for a full refund.
• Less than 24 hours before the session: the booking may be eligible for a partial refund only, at Mentodec's discretion, depending on the individual Coach's cancellation terms shown at the time of booking.
• Coach cancellation or no-show: if the Coach cancels or does not attend the scheduled session, the Learner is entitled to a full refund, regardless of how close to the session time this occurs.
• To cancel, use the "Cancel Booking" option on the session in the app, or contact us using the details in Section 7.

3. Disputing a Completed Session

If a Learner or Coach believes a session was not delivered as described, either party may raise a dispute within 48 hours of the scheduled session time.

• Once a dispute is raised, the booking is placed on hold: Mentodec will not release payment to the Coach, nor process a refund to the Learner, until the dispute is reviewed.
• Mentodec will review the information available from both parties and make a decision in good faith. This decision is final for the purposes of releasing or refunding the funds held for that specific booking.
• Outcomes may include a full refund to the Learner, full release to the Coach, or, in some cases, a partial resolution reflecting what actually occurred.
• If a payout has already been released to a Coach before a valid dispute is identified, Mentodec reserves the right to recover the disputed amount from the Coach's future payouts.

4. How Refunds Are Processed

Approved refunds are issued to the original payment method via Razorpay, and typically reflect within 5–7 business days, depending on your bank or payment provider's own processing time.

5. Learner Membership Cancellation

• The Learner Membership (₹499/month) can be cancelled at any time from your account settings.
• Cancellation takes effect at the end of the current billing cycle — you retain access until then, and are not charged again after that cycle ends.
• Fees already paid for the current billing cycle are non-refundable, except where required by applicable law.

6. Coach Payout Details

Coaches are responsible for providing accurate bank account or UPI details for receiving payouts. Mentodec is not responsible for a payout that fails or is delayed due to incorrect payout information provided by the Coach; in such cases, the payout will be retried once corrected details are provided.

7. How to Request a Refund or Raise a Dispute

Use the in-app "Cancel Booking" or "Raise a Dispute" option on the relevant session, or contact us directly at mentodec@gmail.com or +91 7400650200, with your booking reference and a description of the issue.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our operations or legal requirements. The updated version will be posted on this page with a revised Effective Date.

9. Contact Us

Questions about this policy can be sent to mentodec@gmail.com or +91 7400650200.